Delivery and Return
"Who ships my orders and when?"
Your order will be shipped by RemèTerre whose offices are located in Paris. We do our best to ship on the day of your order. Orders are shipped before 6pm Monday through Friday and by noon on Saturday.
If you order on Sunday, your package will be shipped on Monday. We use the Colissimo service of the Post Office to send our packages which arrive at a relay point on average 48 hours after dispatch. You will automatically receive a tracking number by email. If you do not receive this email, you can request it by contacting us by email at firstname.lastname@example.org
Shipping costs are calculated based on the products weight.
Orders weighing less than 250g can be shipped by registered letter, the shipping costs then amount to 3€ (valid for mainland France only). Products will arrive on average 48 hours after shipment to the address you provided.
For customers impatient to receive their package, please note that we offer a bicycle delivery service for intra muros Paris. In this case, orders made before 2 p.m. will be delivered the same day.
You have a 14-day right of return from your order. During this period, it will be possible to return unopened products. They must be returned to the following address:
SASU PHYTONISSE - 8, rue Campagne Première - Bâtiment A - Boîte 10 - 75014 PARIS - France.
We will reimburse returned products within 14 days of receipt of the products. Return costs are your responsibility - see terms and conditions of sale.
Before returning the products to us, please contact us by email at email@example.com so that we know precisely the products you wish to return to us.
"The products I ordered arrived broken."
If a product arrives damaged, you must notify us immediately after receiving your package and send us a photo by email at firstname.lastname@example.org so that we can make a complaint to La Poste. We will replace the product and find a solution together if it is out of stock.